Virtual OneStop
Case Management Services
The Virtual OneStop Case Management services module is an Intensive services component. It provides counselors, case managers, and other supervisory staff members the ability to create, track, and share information for participants who receive Intensive services and training. Case management consists of the following components:
- Common Intake
- Basic Skills Assessment
- Case Assignment
- Case Notes
- Programs and Services
- Individual Services
- Individual Service Tracking/Activities
- Reporting and Performance Tracking
- Notification/Correspondence Capabilities
The Common Intake component records mandatory information for individuals requiring more Intensive services. Using a customizable common intake screen, staff enter customer data that is shared by other applications (for example, WIA programs and WtW). The benefit of this scheme prevents duplication of effort and provides a head start for program data entry.
In summary, the Case Management Services module supplies many effective online tools for one-stop staff. Each component tool enhances both caseload management and the overall follow-up process for individuals who receive Intensive services. This software module simplifies the process of guiding, tracking, and monitoring the delivery of services throughout an entire service area.