Newsroom

Puerto Rico Department of Labor and Human Resources Launches Desempleo Digital for Unemployment Insurance Claimants

Tue, 01 Sep 2026 18:29:27 GMT

Puerto Rico has modernized its unemployment insurance system with the launch of Desempleo Digital, a new online platform developed by Geographic Solutions for the Puerto Rico Department of Labor and Human Resources (DTRH).

The system is designed to make unemployment services faster, more secure, and more accessible for claimants, employers, and agency staff. Through the platform, individuals can complete a range of unemployment-related transactions online, reducing the need for in-person visits to department offices.

Desempleo Digital also expands electronic communications and supports direct deposit of unemployment benefits. Employers can use a dedicated online portal to manage tasks and interact with the department more efficiently.

The launch marks an important step in Puerto Rico’s broader effort to modernize government services and improve the unemployment insurance experience through secure, streamlined technology.

By replacing legacy processes with a modern digital platform, the department aims to improve accessibility, strengthen service delivery, and provide a more efficient experience for Puerto Rico’s workforce and employers.

Visit Metro Puerto Rico to read the official announcement.

Geographic Solutions’ New Unemployment System for Iowa Highlighted in News Article

Thu, 29 May 2025 14:47:00 GMT

A recent article from the Des Moines Business Record spotlights the upcoming launch of Iowa’s unemployment system, which Geographic Solutions developed in partnership with Iowa Workforce Development.

The article highlights Geographic Solutions’ involvement in helping the State of Iowa modernize its decades-old unemployment system. It also details the system’s benefits and how it will enhance the experience for individuals and employers.

Follow the link here to read the full story!

Geographic Solutions' New Partnership with Ohio Featured in Multiple Publications

Fri, 17 Jan 2025 17:15:53 GMT

Geographic Solutions' recently announced partnership with the Ohio Department of Job and Family Services was featured in Government Technology, Cleveland.com, and MSN. The articles highlight how this collaboration aims to modernize the state's aging unemployment benefits and appeals system with the help of Geographic Solutions Unemployment System (GUS).

The partnership was also featured in a broadcast segment on Spectrum News 1 Ohio, which showcased the new enhancements and features of the system that will benefit Ohio residents in the near future.

Check out the links above to learn more!

Geographic Solutions Announces New Partnership with Ohio Department of Job and Family Services

Thu, 02 Jan 2025 21:33:27 GMT

Geographic Solutions has partnered with the Ohio Department of Job and Family Services to modernize the state’s unemployment benefits and appeals system. The new platform will be powered by the Geographic Solutions Unemployment System (GUS) and will offer enhanced features and efficiencies that will benefit Ohioans.

The new system will bring several improvements, including:

Benefits and appeals functionality in one system and efficient connections to other federal, state, and agency applications.
Simplified self-service options for claims and appeals that are continuously improved based on real user experiences in Ohio and other states.
Improved employee experience for greater efficiency and improved ability to serve customers, including the ability to access claimant and employer information and documents without having to utilize other applications.
Cloud-based technology that improves security and makes it easier to scale up or down to meet claims volume.
Improved security and fraud tools, data analytics, and reporting for fraud prevention, operations management, and regulatory reporting.
Plainly written user instructions and on-screen prompts and help.

The new system is expected to be operational by late 2026. Follow the link here to learn more.

District of Columbia Upgrades Its Unemployment Insurance Benefits System

Fri, 09 Feb 2024 19:54:50 GMT

The District of Columbia Department of Employment Services (DOES), in partnership with Geographic Solutions, recently upgraded its unemployment insurance (UI) benefits system. With this upgrade comes an increase in secure transactions. The system now requires claimants to verify through ID.me, which simplifies and secures the UI claims application process and delivers payments faster.

Read more by visiting BiometricUpdate.com

Geographic Solutions’ Unemployment Insurance Software Reaches Record High Of $30 Billion Year-To-Date Payments

Mon, 17 Aug 2020 20:42:00 GMT

PALM HARBOR, FL (August 4, 2020) – As the world changes in ways never anticipated, Geographic Solutions, a software development firm who specializes in large-scale workforce development and unemployment insurance systems, has stayed in sync with the rapidly shifting needs of the modern world. As of August 5, 2020, the company has processed and distributed a combined, historic $30.1 billion and counting (year to date) in unemployment compensation payments for clients across eleven states and U.S. territories.

The record peak in payments is comprised of traditional unemployment claims, expanded Pandemic Unemployment Assistance (PUA) Insurance claims, and $600 stimulus stipends, which ended on July 25, 2020, distributed as part of the Federal Pandemic Unemployment Compensation (FPUC) program. Batch compensations are uploaded nightly as an Automated Clearing House (ACH) file transfer to be paid out in the form of bank direct deposits, debit cards, and printed checks. The most widely-used method of payment for claimants is direct deposit.

Weekly certification claims are accepted seven days a week on all of Geographic Solutions’ unemployment compensation systems, however most individuals who file their certifications do so on Sunday or Monday of each week – with the number of claims steadily decreasing as the week progresses. Payment transfers are processed each night. So for example, individuals who enter their weekly certifications on Sunday should receive a processed payment by Monday night. For more information regarding filing initial and weekly claims, check out our Frequently Asked Questions.

As the nation tries to stabilize the public health crisis, many companies large and small were forced to close, furlough workers, or eliminate positions all together. As a result, many states and territories struggled to alleviate traffic bottlenecks on unemployment insurance websites, handle the intake of Pandemic Unemployment Assistance (PUA) claims, and the distribute benefits in a timely manner. Guided by Geographic Solutions’ around-the-clock support, our clients have been able to handle the new workload, highlighting their systems’ flexibility, resilience, and reliability.

For media inquiries or more information email news@geosolinc.com.

Geographic Solutions is the leading provider of integrated software for state and local workforce agencies in over 30 states and U.S. territories. The company’s custom online solutions manage all federally-funded workforce and unemployment programs and have been designed specifically to meet the diverse needs of American Job Centers, unemployment insurance and economic development agencies, corrections facilities, and educational institutions. For more information, visit www.geographicsolutions.com.

Geographic Solutions’ Unemployment Insurance Software Reaches Record High of $1.284 Billion Year-to-Date Payments

Mon, 27 Apr 2020 14:48:00 GMT

PALM HARBOR, FL (April 27, 2020) – As the COVID-19 pandemic unfolds, our economy is experiencing an unprecedented record number of Americans filing first-time jobless claims. Geographic Solutions, a software development firm who specializes in large-scale workforce development and unemployment insurance systems, has processed and distributed a combined, historic $1.284 billion and counting (year to date) in unemployment compensation payments for clients in Louisiana, Tennessee, and Nebraska.

Prior to the pandemic, the Louisiana HiRE unemployment insurance system would process $1.4 Million in claims on an average Monday. To put the influx of compensation payments into perspective, on Monday, April 20, Louisiana’s system processed $205.6 million in claims – providing assistance to close to 220,000 out-of-work individuals. Throughout the remainder of the week, the system processed another $424.3 Million in claims for nearly 778,000 individuals. In total for the business week of April 20-24, the system handled $630, 009,746 in payments to 997,403 individuals.

In comparison, the JOBS4TN system processed $550,164,678 in claim payments, offering assistance to 821,191 individuals during the week of April 20-24. Nebraska’s NEworks system followed suit in third place, processing $103,894,609 during that same week for 147,518 claimants.

The record peak in payments across the three states is comprised of traditional unemployment claims, expanded Pandemic Unemployment Assistance (PUA) Insurance claims, and $600 stimulus stipends distributed as part of the Federal Pandemic Unemployment Compensation (FPUC) program. Batch compensations are uploaded nightly as an Automated Clearing House (ACH) file transfer to be paid out in the form of bank direct deposits, debit cards, and printed checks. The most widely-used method of payment for claimants is direct deposit.

With the nation unable to stabilize the public health crisis, many companies large and small have no option but to temporarily close, furlough workers, or eliminate positions all together. As a result, many states across the country struggle to alleviate traffic bottlenecks on unemployment insurance websites, handle the intake of Pandemic Unemployment Assistance (PUA) claims, and the distribution of benefits in a timely manner. Guided by Geographic Solutions’ around-the-clock support, Louisiana, Tennessee, and Nebraska have been able to handle the upswing in traffic, highlighting their systems’ flexibility, resilience, and reliability.