In an ongoing Expert Insights series from Fast Company Impact Council, Geographic Solutions' own President and Founder, Paul Toomey, shared his outlook on the how to measure the ROI of artificial intelligence. Here is Paul's excerpt from the article:
"I measure the ROI of AI against the process it’s meant to improve and not the novelty of the model. I establish a baseline for time, accuracy, cost, and user outcomes, then determine whether AI reduces administrative work, improves service delivery, and helps people reach better decisions faster. For workforce and benefits systems, outcomes must be balanced against security, fairness, and human oversight."
Leaders across several organizations, including Twilio, UNICEF USA, and ServiceNow, shared their insights, too. From measuring outcomes and not activities, looking beyond time savings, and accounting for quality and trust, these leaders provide important thought leadership for workers in any industry.
Read the entire article by visiting the Fast Company Impact Council Expert Insights series.