Geographic Solutions was recently featured in HRTechEdge, highlighting our commitment to driving state workforce technology modernization through an expanded customer success leadership initiative. This initiative includes naming Tobi Cates as Senior Manager of Customer Success and Growth. This move enhances our support for state agencies navigating complex transformations.
In her expanded role, Cates will focus on helping state agencies improve coordination across workforce development, unemployment insurance, education, and human services programs, while supporting successful adoption of modern workforce technology platforms.
As public-sector agencies increasingly replace legacy infrastructure with cloud-based workforce systems, the need for strong operational alignment and long-term implementation support has become a growing priority. This strategic move in the name of expanded customer success leadership is designed to help agencies reduce implementation friction, strengthen workforce adoption, and maintain operational continuity throughout modernization efforts.
"Tobi brings direct experience leading state system modernization efforts, giving her a practical understanding of the operational challenges our clients face," said Deane Toler, Director of Sales and Marketing at Geographic Solutions. "Her ability to connect operational realities with system delivery is helping us better support our clients as they move through modernization, transition, and long-term sustainment."
Recent insights from Gartner show that government organizations continue to prioritize digital modernization initiatives to improve citizen services and operational resilience, with workforce technology modernization remaining one of the largest areas of public-sector IT investment.
This expanded role reinforces Geographic Solutions' focus not only on delivering strong technology, but also on supporting states in how those systems are understood, adopted, and sustained over time.
A portion of this article was written from Geographic Solutions press release originally published and distributed through PR Newswire.